Program

IT Support Specialist Certificate - ITC

Mount Wachusett Community College

For Credit? Yes

Credential(s): Certificates

Program Description:

This certificate will prepare students for the information technology (IT) field, especially related to IT support specialist and helpdesk entry positions. Students will utilize software applications, networks, and web servers; query database applications to locate, evaluate, and use data; create web pages and web graphics; create written documentation and oral presentations; configure, monitor, secure, and administer network resources; as well as demonstrate technical skills and ability in analyzing, assessing, diagnosing, and troubleshooting hardware, software, network, and other desktop issues. Additionally, students may apply this certificate as a step toward the Computer Information Systems (CIS) Degree.